Archive for the ‘motor vehicles’ Category

Improved Interactions Drive Gen Y Increase in Auto Insurance Satisfaction

July 17, 2015 Comments off

Improved Interactions Drive Gen Y Increase in Auto Insurance Satisfaction
Source: J.D. Power

Gen Y[1] customers are the driving force behind an increase in overall auto insurance satisfaction due to improvement across all customer service interaction channels, the largest contributor to the customer experience, according to the J.D. Power 2015 U.S. Auto Insurance StudySM released today.

The study examines customer satisfaction in five factors: interaction; price; policy offerings; billing and payment; and claims. Satisfaction is measured on a 1,000-point scale.

Customer interaction preferences are changing. Gen Y’s preference to interact exclusively through digital self-service (Web or mobile) has increased to 27 percent in 2015 from 21 percent in 2011. A similar pattern of preference is found in other generational groups (Gen X: 23% vs. 19% in 2011; Boomers: 12% vs. 10%; and Pre-Boomers: 6% vs. 4%). Among the interaction channels, satisfaction with the website experience receives the lowest average score, most notably among Gen Y customers (816, compared with 826 for Gen X, 841 for Boomers and 861 for Pre-Boomers).

Auto Franchise Laws Restrict Consumer Choice and Increase Prices

July 14, 2015 Comments off

Auto Franchise Laws Restrict Consumer Choice and Increase Prices
Source: Mercatus Center

Arizona, Michigan, New Jersey, and Texas recently received the 2014 Luddite Award from the Information Technology and Innovation Foundation for preventing automaker Tesla from selling cars directly to consumers. These states’ efforts to ban direct sales are reminiscent of the Luddites, nineteenth-century English workers employed in the textile industry who both rejected technological development and actively worked to prevent its use through its destruction. State legislatures, rather than destroying physical plant and equipment like the Luddites, actively impede alternative distribution models, reducing consumer choice.

Auto franchise laws often include three major restrictions: mandatory dealership licensing requirements, onerous terms for terminating dealerships, and the creation of exclusive territories for incumbent dealers. Each rule carries a potential cost for consumers.

The coverage of these laws has expanded significantly during the past 30 years.

Car Buyers Want Better Digital Experience, Most Ready to Complete Entire Process Online, Accenture Study Finds

July 2, 2015 Comments off

Car Buyers Want Better Digital Experience, Most Ready to Complete Entire Process Online, Accenture Study Finds
Source: Accenture

Most consumers are doing online research to help them make car-buying decisions, and most are doing so before visiting a dealership, a new survey by Accenture reveals. The survey also shows that 75 percent of drivers polled would consider conducting the entire car-buying process online.

The survey of 10,000 consumers in eight major countries found that 80 percent of drivers seeking to purchase a new vehicle are using some form of digital technology to research their buying preferences, and nearly two-thirds (62 percent) are initiating the car-buying process online, including consulting social media channels, before entering a dealership.

Additionally, three-quarters (75 percent) of the survey respondents said that if given the opportunity, they would consider making their entire car-buying process online, including financing, price negotiation, back office paperwork and home delivery. Two-thirds (69 percent) said they have either bought a car online or would consider doing so. The findings also reveal that consumers would be open to using new, emerging online channels for purchases. For example, 63 percent of respondents said they would be interested in buying a new car through an online auction.

7 In 10 Insurers Unprepared For Potential Disruption Caused By Autonomous Vehicles: KPMG Survey

June 30, 2015 Comments off

7 In 10 Insurers Unprepared For Potential Disruption Caused By Autonomous Vehicles: KPMG Survey
Source: KPMG

Although the automotive and technology industries are moving swiftly to bring autonomous vehicles to market, the vast majority of insurers believe the potential impact is too distant in the future to begin preparing, according to the results of the Automobile Insurance in the Era of Autonomous Vehicles Survey conducted by KPMG LLP, the U.S. audit, tax and advisory services firm.

In surveying senior U.S. insurance executives whose companies, in aggregate, account for almost $85 billion in personal and commercial auto premium, KPMG found skepticism about the potential transformation autonomous vehicles will bring in the near-term. Few carriers have taken action—not due to doubts about the possible ramifications, but rather because most believe the change will happen far into the future, if at all. In fact, 84 percent of executives don’t expect autonomous vehicles to have a significant impact on their business until 2025, while 42 percent expect a significant impact in six to 10 years. Nearly three quarters of insurers (74 percent) feel they are unprepared for autonomous vehicles today. In addition, more than half of respondents (55 percent) believe that regulators will impede the adoption of autonomous vehicles, which may help to explain why they anticipate a more distant effect on their business.

New Report Finds Drivers Pay Less Than Half the Cost of Roads

June 8, 2015 Comments off

New Report Finds Drivers Pay Less Than Half the Cost of Roads
Source: Frontier Group and U.S. PIRG

As Congress struggles to renew the federal transportation law, a new report from CALPIRG Education Fund and the Frontier Group finds that drivers currently pay less than half the total cost of roads, and argues that while increasing gas taxes could fill the shortfall, it would leave other problems unaddressed.

The new report, “Who Pays for Roads? How the ‘Users Pays’ Myth Gets in the Way of Solutions to America’s Transportation Problems” exposes the widening gap between how Californians think we pay for transportation – through gas taxes and other fees – and how we actually do.

Database improvements for motor vehicle/bicycle crash analysis

June 7, 2015 Comments off

Database improvements for motor vehicle/bicycle crash analysis
Source: Injury Prevention

Bicycling is healthy but needs to be safer for more to bike. Police crash templates are designed for reporting crashes between motor vehicles, but not between vehicles/bicycles. If written/drawn bicycle-crash-scene details exist, these are not entered into spreadsheets.

To assess which bicycle-crash-scene data might be added to spreadsheets for analysis.

Police crash templates from 50 states were analysed. Reports for 3350 motor vehicle/bicycle crashes (2011) were obtained for the New York City area and 300 cases selected (with drawings and on roads with sharrows, bike lanes, cycle tracks and no bike provisions). Crashes were redrawn and new bicycle-crash-scene details were coded and entered into the existing spreadsheet. The association between severity of injuries and bicycle-crash-scene codes was evaluated using multiple logistic regression.

Police templates only consistently include pedal-cyclist and helmet. Bicycle-crash-scene coded variables for templates could include: 4 bicycle environments, 18 vehicle impact-points (opened-doors and mirrors), 4 bicycle impact-points, motor vehicle/bicycle crash patterns, in/out of the bicycle environment and bike/relevant motor vehicle categories. A test of including these variables suggested that, with bicyclists who had minor injuries as the control group, bicyclists on roads with bike lanes riding outside the lane had lower likelihood of severe injuries (OR, 0.40, 95% CI 0.16 to 0.98) compared with bicyclists riding on roads without bicycle facilities.

Police templates should include additional bicycle-crash-scene codes for entry into spreadsheets. Crash analysis, including with big data, could then be conducted on bicycle environments, motor vehicle potential impact points/doors/mirrors, bicycle potential impact points, motor vehicle characteristics, location and injury.

Overcoming Barriers to Deployment of Plug-in Electric Vehicles (2015)

May 26, 2015 Comments off

Overcoming Barriers to Deployment of Plug-in Electric Vehicles (2015)
Source: Transportation Research Board/National Research Council

In the past few years, interest in plug-in electric vehicles (PEVs) has grown. Advances in battery and other technologies, new federal standards for carbon-dioxide emissions and fuel economy, state zero-emission-vehicle requirements, and the current administration’s goal of putting millions of alternative-fuel vehicles on the road have all highlighted PEVs as a transportation alternative. Consumers are also beginning to recognize the advantages of PEVs over conventional vehicles, such as lower operating costs, smoother operation, and better acceleration; the ability to fuel up at home; and zero tailpipe emissions when the vehicle operates solely on its battery. There are, however, barriers to PEV deployment, including the vehicle cost, the short all-electric driving range, the long battery charging time, uncertainties about battery life, the few choices of vehicle models, and the need for a charging infrastructure to support PEVs. What should industry do to improve the performance of PEVs and make them more attractive to consumers?

At the request of Congress, Overcoming Barriers to Deployment of Plug-in Electric Vehicles identifies barriers to the introduction of electric vehicles and recommends ways to mitigate these barriers. This report examines the characteristics and capabilities of electric vehicle technologies, such as cost, performance, range, safety, and durability, and assesses how these factors might create barriers to widespread deployment. Overcoming Barriers to Deployment of Plug-in Electric Vehicles provides an overview of the current status of PEVs and makes recommendations to spur the industry and increase the attractiveness of this promising technology for consumers. Through consideration of consumer behaviors, tax incentives, business models, incentive programs, and infrastructure needs, this book studies the state of the industry and makes recommendations to further its development and acceptance.


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