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2011 Consumer Action Handbook

March 24, 2011 Comments off

2011 Consumer Action Handbook (PDF)
Source: Federal Citizen Information Center (U.S. General Services Administration)
From e-mail:

We each have different roles throughout life: parent, sibling, child, boss, employee, friend. But one part everyone plays is that of a consumer, and it’s important to know how to protect your money and have the latest details on ever-changing rules and regulations in today’s marketplace.

The free 2011 Consumer Action Handbook from the Federal Citizen Information Center helps you make smart purchases and handle customer disputes. This year’s edition features:

  • Full rules of the credit CARD Act, the new law designed to protect you from surprise fees, rate increases, and other penalties
  • Precautions to take when you’re shopping online and on social networking sites
  • Pros and cons of investing in gold and protecting against investment scams
  • Tips on “going green” and living an eco-friendly lifestyle
  • Financing information for college and higher education
  • Contact information for over 1,500 consumer and corporate offices and a sample complaint letter, to take action when you have a problem with a product or service
  • Suggestions on building a healthy credit score and report

Print copies (free) available for order.

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