Survey Says… Health Plans Advance Retail Capabilities
“Retail” is a hot topic in the health insurance industry today for good reasons. From the creation of health insurance marketplaces, to the continued growth in Medicaid and Medicare, to the defined contribution movement and the rise of private exchanges, the sale and delivery of health insurance is requiring an increasing focus on the individual consumer. In this context, Deloitte Consulting launched the Health Plan Retail Capabilities Benchmarking Survey to expand our understanding of the industry’s current capabilities and future investment priorities to serve the most dramatically changing segment of the health insurance market – the commercial individual market.
Forty-six health plans participated in an online survey in late 2013. Respondents represented approximately 60 percent of the commercial individual marketplace spanning national, regional, Blue Cross and Blue Shield, provider-sponsored, established and new-entrant plans. Analysis of the survey data reveals three themes:
- Product, pricing and consumer experience capabilities top health plan’s priority investment list
- Near term investment plans focus on regulatory requirements and retention capabilities but widen the aperture to consumer insight, consumer experience and channel in the longer term,
- Technology investments in transparency, mobility, CRM and analytics are fundamental to supporting desired business capabilities.
Deloitte Football Money League 2014
Welcome to the 17th edition of the Deloitte Football Money League, in which we profile the highest earning clubs in the world’s most popular sport. Published just eight months after the end of the 2012/13 season, the Money League is the most contemporary and reliable analysis of the clubs’ relative financial performance.
In recent years, many corporate law departments and law firms have been challenged with the task of reducing the costs of delivering services. Similar to other businesses, in-house and outside counsel have sought to streamline activities and improve efficiencies. In order to do that, counsel needs to be able to assess their past and current billing activities.
Since their introduction about twenty years ago, Uniform Task-Based Management System (UTBMS) codes have brought some clarity to the billing and analytics process, even as the codes have suffered from significant limitations. However, innovations in analytics and predictive coding have introduced new possibilities to traditional UTBMS coding and reporting metrics. With the information that attorneys routinely provide within line-item descriptions in billing invoices, text analytics can be utilized to delve into the informational content of the task descriptions to predict what appropriate codes should be used. This may allow law firms and legal departments to:
- Develop more meaningful metrics at a much lower cost
- Gain more insight into cost-to-deliver services, which allows for a more strategic use of alternative billing arrangements
- Improve partnerships between in-house and outside counsel
Tech Trends 2014
Deloitte’s annual Technology Trends report examines the ever-evolving landscape of technology put to practical business use. Once again, we’ve selected 10 trends that we believe have the opportunity to impact business over the next 18 to 24 months.
Global Human Capital Trends 2014
The Global Human Capital Trends 2014 report highlights 12 trends that embody ways that the 21st-century workforce is pushing organizations to innovate, transform, and reengineer their human capital practices.
Unique Surveys Show Cash Incentives Prevalent Across Publicly-Traded, Privately-Held and Nonprofit Sectors
Unique Surveys Show Cash Incentives Prevalent Across Publicly-Traded, Privately-Held and Nonprofit Sectors
Source: WorldatWork, Deloitte, Vivient Consulting
Research released today by WorldatWork, in conjunction with both Deloitte Consulting and Vivient Consulting, shows that a vast majority of organizations use and rely on incentive-based pay practices to compete for top talent, as well as to motivate and reward employees.
For the first time, short and long-term incentive pay practices can be compared directly across the three sectors of publicly-traded firms, privately-held companies and nonprofit/government organizations. Deloitte and Vivient used several identical questions in the three versions of the surveys. This unique research fills a gap that exists in the marketplace for incentive-pay data, especially for non-publicly traded companies.
The Innovator Hospital: Poised to Deliver Future Care
The Innovator Hospital: Poised to Deliver Future Care is an eBook that features valuable insights on the changing landscape of the Healthcare IT industry. Learn about leading practices from our thought leaders and their strategic thinking through a series of interviews by Deloitte’s key industry leaders, client interviews, research and thought leadership articles on government reform, new risk-based models such as value-based care, M&A activities, growing patient populations with complex needs and increased competition amid shrinking resources that are driving transformation.
Topics explored in this eBook include:
- Mergers & Acquisition
- Virtual Health
- Security Risks
As a follow-up to our 2009 report, Risk Intelligent governance: A practical guide for boards, we’ve taken a fresh a look at helping board members achieve Risk Intelligent governance. To that end, this paper provides real-world examples and case studies compiled in our work with boards that employ state-of-the-art practices.
These practices focus on six key areas: defining the board’s risk oversight role, fostering a risk intelligent culture, approving the risk appetite, helping management incorporate risk intelligence into strategy, assessing the maturity of the risk governance process and making sure the organization discloses the risk story to stakeholders.
We offer this paper to directors as food for thought and a catalyst for focused action, with the caveat that Risk Intelligent governance is not a one-size-fits-all approach to be adopted by every organization or within each industry.
Global corporate tax and withholding tax rates
Global tax rates 2014 provides corporate income tax, historic corporate income tax and domestic withholding tax rates for more than 150 countries.
Mapping Out Health Care Reform: Activity in the States
How many individuals have selected a plan on the health insurance exchanges? What decisions are states making around Medicaid expansion? How many medical insurance carriers are competing in states’ individual markets in 2014? Check out these maps to find out.
The Value Killers Revisited
The last two decades have seen a number of events driving major value losses in individual companies, and collectively in the global economy.
Since Deloitte LLP’s first value killers study in 2005, risk management has grown in importance to corporations worldwide. We find boards, management, and regulators paying increasing attention to risk management and governance. New disclosure requirements seek to help shareholders become more aware of company-specific risks. Yet, many companies experience significant value losses in a short period of time.
“The value killers revisited” reexamines the 2005 study, in which we assessed the drivers of 20 percent or greater value losses in a company within a one-month period relative to a broad market index. Following up on our prior research, this latest study examines the drivers of major value losses from 2003 through 2012. The losses, while distinct, were often driven by similar underlying risks.
European tax survey: The benefits of stability
How are challenging internal and external environments affecting heads of tax? What keeps heads of tax awake at night? Which jurisdictions are perceived as the most challenging and where in Europe does it seem it is becoming easier to do business? Nearly 1000 companies were surveyed.
TMT Predictions 2014
TMT Predictions’ objective is to identify critical inflection points we believe should inform industry strategic thinking, and to explain how we think these will manifest over the next 12-18 months for companies in Technology, Media, Telecommunications (TMT), and other industries.
Despite tough economic conditions, revenues for the world’s 250 largest retailers reached $4.3 trillion* in the last fiscal year (June 2012 through June 2013). The average size of the top 250 retailers exceeded $17 billion according to the 2014 Global Powers of Retailing report from Deloitte Touche Tohmatsu Limited (DTTL), in conjunction with STORES Media. For the first time ever, the report also includes a list of the world’s top 50 e-retailers** and found that more than three-quarters of them (39 companies) are part of the top 250 retailers globally.
The 2014 boardroom agenda (PDF)
What can be expected as the 2014 proxy season gets underway? Are there new or emerging hot topics that boards should be focused on? This month’s Hot Topics article will highlight issues that may appear on boardroom agendas in 2014.
Employers will be challenged to attract, retain and develop people in 2014. Organizations will need bold, innovative talent and human resources strategies to compete for skills amidst a global economy recovery. As retention concerns mount, organizations will focus on building a passionate, highly-engaged workforce.
We will expand on these challenges and more in Predictions for 2014: Building a Strong Talent Pipeline for the Global Economic Recovery. Available now to Bersin WhatWorks® members and on a complimentary basis to non-members, this annual report provides a preview of business, training and talent management developments in 2014.
2014 Global life sciences sector outlook
Despite increased regulation, pricing pressures and the effects of health care reform in many countries, the global life sciences sector is exhibiting resilience and reinvention as it employs new research and development (R&D) and business models to cost-effectively deliver innovation, value, and improved patient outcomes.
The report outlines the top issues facing global life sciences stakeholders, provides a snapshot of activity in a number of geographic markets, and suggests considerations for companies as they seek to grow revenue and market share in 2014 and beyond.
In today’s digital world, the response to a data breach is both critical and complex. The response is critical because sensitive information, such as intellectual property, product specification and manufacturing techniques, or Personally Identifiable Information (PII), may be exposed or released. Likewise, the response is complex because it can affect the specific needs of multiple stakeholders in your organization. These stakeholders, such as business operations, IT, the Office of General Counsel and Human Resources can all have a stake in the incident response. Thus, a proper incident response program should implement a multi-faceted approach with unified coordination.
Audit Committee Resource Guide
As the business, economic, and regulatory environments become more complex, much more is being asked of audit committees. This trend heightens the importance of staying current with changes in audit committees’ responsibilities.
Whether you are a seasoned or new audit committee member, there are many considerations to keep in mind. To help you understand what is expected of audit committee members, and what you can expect from serving on the committee, the Audit Committee Resource Guide presents an overview of the requirements for U.S. public companies.