Archive for the ‘hospitality and tourism’ Category

wefi Reveals Top U.S. Locations for the Best Wi-Fi Connectivity During Summer Travel Season

July 22, 2014 Comments off

wefi Reveals Top U.S. Locations for the Best Wi-Fi Connectivity During Summer Travel Season
Source: wefi

Key travel considerations have changed dramatically as more and more people rely on their mobile devices to stay connected while away from home. With two thirds of Americans planning at least one leisure trip this summer, wefi, the market leader in delivering actionable mobile intelligence and network analytics, today revealed the top U.S. hotels, beaches and airports with the best Wi-Fi connectivity for these road warriors. As evidenced in wefi’s findings, not all destinations provide the same level of connectivity.

wefi collected data from more than 45 million hotspots based on the implementation of its intelligent network selection solution within multiple cable operators throughout the U.S. The metrics are based on a 45-day average of Wi-Fi speeds for each location starting from April 1 to June 15, 2014.

As mobile devices have become more and more essential to people on the road, it’s important to consider places with the best bandwidth connectivity. If traveling by air, consider that the Detroit Metropolitan Airport in Michigan offers the fastest Wi-Fi, closely followed by Denver International Airport in Colorado. For beach-goers, Clearwater Beach, Florida tops the list of beaches with the fastest Wi-Fi, while four of the top nine are located in California.

About these ads

Impact of San Francisco’s Toy Ordinance on Restaurants and Children’s Food Purchases, 2011–2012

July 21, 2014 Comments off

Impact of San Francisco’s Toy Ordinance on Restaurants and Children’s Food Purchases, 2011–2012
Source: Preventing Chronic Disease (CDC)

In 2011, San Francisco passed the first citywide ordinance to improve the nutritional standards of children’s meals sold at restaurants by preventing the giving away of free toys or other incentives with meals unless nutritional criteria were met. This study examined the impact of the Healthy Food Incentives Ordinance at ordinance-affected restaurants on restaurant response (eg, toy-distribution practices, change in children’s menus), and the energy and nutrient content of all orders and children’s-meal–only orders purchased for children aged 0 through 12 years.

Restaurant responses were examined from January 2010 through March 2012. Parent–caregiver/child dyads (n = 762) who were restaurant customers were surveyed at 2 points before and 1 seasonally matched point after ordinance enactment at Chain A and B restaurants (n = 30) in 2011 and 2012.

Both restaurant chains responded to the ordinance by selling toys separately from children’s meals, but neither changed their menus to meet ordinance-specified nutrition criteria. Among children for whom children’s meals were purchased, significant decreases in kilocalories, sodium, and fat per order were likely due to changes in children’s side dishes and beverages at Chain A.

Although the changes at Chain A did not appear to be directly in response to the ordinance, the transition to a more healthful beverage and default side dish was consistent with the intent of the ordinance. Study results underscore the importance of policy wording, support the concept that more healthful defaults may be a powerful approach for improving dietary intake, and suggest that public policies may contribute to positive restaurant changes.

A New Partnership: Rail Transit and Convention Growth

July 16, 2014 Comments off

A New Partnership: Rail Transit and Convention Growth (PDF)
Source: American Public Transportation Association

This joint report produced with the U.S. Travel Assocation examines how cities with rail stations connected directly to airport terminals can realize increases in hotel performance. The report compares six cities with direct rail access from their airport terminal to five cities without. The analysis found that from 2006-2013, hotels in the cities with direct rail access brought in 10.9% more revenue per room than hotels in those cities without.

Restaurant Menu Labeling Use Among Adults — 17 States, 2012

July 15, 2014 Comments off

Restaurant Menu Labeling Use Among Adults — 17 States, 2012
Source: Morbidity and Mortality Week Report (CDC)

Many persons underestimate the calories in restaurant foods (1). Increased attention has been given to menu labeling (ML) as a way to provide consumers with point-of-purchase information that can help them reduce calorie intake and make healthier dietary choices (1–3). In 2010, a federal law was passed requiring restaurants with 20 or more establishments to display calorie information on menus and menu boards.* The regulations to implement this federal law have not been finalized, but some states and local jurisdictions have implemented their own ML policies, and many restaurants have already begun providing ML. To assess fast food and chain restaurant ML use by state and by demographic subgroup, CDC examined self-reported ML use by adults in 17 states that used the Sugar-Sweetened Beverages and Menu Labeling optional module in the 2012 Behavioral Risk Factor Surveillance System (BRFSS) survey. Based on approximately 97% of adult BRFSS respondents who noticed ML information at restaurants, the estimated overall proportion of ML users in the 17 states was 57.3% (range = 48.7% in Montana to 61.3% in New York). The prevalence of ML use was higher among women than men for all states; the patterns varied by age group and race/ethnicity across states. States and public health professionals can use these findings to track the use of ML and to develop targeted interventions to increase awareness and use of ML among nonusers.

Twenty-Three Years and Still Waiting for Change — Why It’s Time to Give Tipped Workers the Regular Minimum Wage

July 15, 2014 Comments off

Twenty-Three Years and Still Waiting for Change — Why It’s Time to Give Tipped Workers the Regular Minimum Wage
Source: Economic Policy Institute

Last year marked the 75th anniversary of the Fair Labor Standards Act (FLSA), the legislation that established many of the basic labor protections workers enjoy today, such as a 40-hour workweek, overtime protection, and a national minimum wage. There have been periodic amendments to the FLSA over the years, but the 1966 amendments were especially significant. They extended protections to hotel, restaurant, and other service workers who had previously been excluded from the FLSA, but also introduced a new “subminimum wage” for workers who customarily and regularly receive tips. Unlike temporary subminimum wages (such as those for students, youths, and workers in training), the “tip credit” provision afforded to employers uniquely established a permanent sub-wage for tipped workers, under the assumption that these workers’ tips, when added to the sub-wage, would ensure that these workers’ hourly earnings were at least equal to the regular minimum wage. The creation of the tip credit—the difference, paid for by customers’ tips, between the regular minimum wage and the sub-wage for tipped workers—fundamentally changed the practice of tipping. Whereas tips had once been simply a token of gratitude from the served to the server, they became, at least in part, a subsidy from consumers to the employers of tipped workers. In other words, part of the employer wage bill is now paid by customers via their tips.

Today, this two-tiered wage system continues to exist, yet the subsidy to employers provided by customers in restaurants, salons, casinos, and other businesses that employ tipped workers is larger than it has ever been. At the federal level, it currently stands at $5.12 per hour, as employers are required to pay their tipped staff a “tipped minimum wage” of only $2.13 per hour, and the federal regular minimum wage is currently $7.252 Remarkably, the federal tipped minimum wage has been stuck at $2.13 since 1991—a 23-year stretch, over which time inflation has lowered the purchasing power of the federal tipped minimum wage to its lowest point ever.

Proposed federal minimum-wage legislation, the Fair Minimum Wage Act of 2014—also known as the Harkin–Miller bill—would not only increase the federal regular minimum wage to $10.10, but for the first time in decades would also reconnect the subminimum wage for tipped workers back to the regular minimum wage by requiring the former be equal to 70 percent of the latter. This would be a strong step in the right direction; however, we present evidence that tipped workers would be better off still if we simply eliminated the tipped minimum wage, and paid these workers the full regular minimum wage.

The Cruise Passenger’s Rights and Remedies 2014: The COSTA CONCORDIA Disaster: One Year Later, Many More Incidents Both on Board Megaships and During Risky Shore Excursions

July 11, 2014 Comments off

The Cruise Passenger’s Rights and Remedies 2014: The COSTA CONCORDIA Disaster: One Year Later, Many More Incidents Both on Board Megaships and During Risky Shore Excursions (PDF)
Source: Tulane Maritime Law Journal

Between January 2012 and May 2013, there were a series of disasters involving, inter alia, a megaship thought to be unsinkable that sank faster than the TITANIC, megaships thought to be fireproof that were not, and megaships thought to be secured by appropriate backup systems, both mechanical and electrical, that did not exist.

Modern cruise ships are best view ed as floating deluxe hotels that transport their guests from exotic port to exotic port where they stay a few hours for shopping, snorkeling, scuba diving, jet skiing, parasailing, and touring. Although there are problems on board cruise ships, generally it is safer to be on board than on a shore excursion. However, shore excursions are highly promoted 11 by the cruise lines, generate substantial revenues, and cause an increasing number of reported deaths and serious injuries to cruise passengers. Examples of such injuries include quadriplegia after an unforgettable swim at Lover’s Beach in Cabo San Lucas, Mexico; 13 quadriplegia after ta king a dive at Señor Frog’s Restaurant in Cozumel, Mexico; 14 being shot to death near Coki Beach in St. Thomas; 15 injury while riding an ATV in Acapulco, Mexico; 16 being struck by lightning during a catamaran ride in Montego Bay, Jamaica; 17 injury during a zip-line excursion in Jamaica; 18 assault and robbery during an excursion to Earth Village in Nassau; 19 slip and fall during a Laughton Glacier Hike Tour; 20 asphyxiation in a diving bell in Bermuda; 21 death while parasailing in Cozumel, Mexico; 22 death after being run over by a tour bus after re turning from the Ra in Forest Aerial Tram in Dominica; 23 and death after a tour bus ran off a mountain road in Chile.

Survey: Flying Hassles Keep Travelers at Home

July 1, 2014 Comments off

Survey: Flying Hassles Keep Travelers at Home
Source: U.S. Transportation Association

Security lines and checked-bag fees are among the well-publicized headaches of air travel, but passengers’ No. 1 concern is flight delays and cancellations, according to a survey conducted by the independent firm ResearchNow for the U.S. Travel Association.

An economic analysis of the survey results found that air travel hassles are taking their toll on the broader economy. Passengers’ frustration with the flying experience resulted in 38 million avoided domestic plane trips in 2013. Although air travel has steadily increased since the recession, 38 million trips is a loss equal to eight percent of current air travel demand.

That suppressed activity had a significant downstream effect on travel-related businesses and the overall economy, including spending losses of:

  • $9.5 billion on airfare
  • $5.8 billion on hotels
  • $5.7 billion on recreation
  • $3.4 billion on food services
  • $2.8 billion on car rentals

The analysis found that cancellations and delays cost passengers themselves $8.5 billion in time lost, missed connections, and missed travel activity. The total hit to the U.S. economy: $35.7 billion.

Using Online Reviews by Restaurant Patrons to Identify Unreported Cases of Foodborne Illness — New York City, 2012–2013

June 11, 2014 Comments off

Using Online Reviews by Restaurant Patrons to Identify Unreported Cases of Foodborne Illness — New York City, 2012–2013
Source: Morbidity and Mortality Weekly Report (CDC)

While investigating an outbreak of gastrointestinal disease associated with a restaurant, the New York City Department of Health and Mental Hygiene (DOHMH) noted that patrons had reported illnesses on the business review website Yelp ( that had not been reported to DOHMH. To explore the potential of using Yelp to identify unreported outbreaks, DOHMH worked with Columbia University and Yelp on a pilot project to prospectively identify restaurant reviews on Yelp that referred to foodborne illness. During July 1, 2012–March 31, 2013, approximately 294,000 Yelp restaurant reviews were analyzed by a software program developed for the project. The program identified 893 reviews that required further evaluation by a foodborne disease epidemiologist. Of the 893 reviews, 499 (56%) described an event consistent with foodborne illness (e.g., patrons reported diarrhea or vomiting after their meal), and 468 of those described an illness within 4 weeks of the review or did not provide a period. Only 3% of the illnesses referred to in the 468 reviews had also been reported directly to DOHMH via telephone and online systems during the same period. Closer examination determined that 129 of the 468 reviews required further investigation, resulting in telephone interviews with 27 reviewers. From those 27 interviews, three previously unreported restaurant-related outbreaks linked to 16 illnesses met DOHMH outbreak investigation criteria; environmental investigation of the three restaurants identified multiple food-handling violations. The results suggest that online restaurant reviews might help to identify unreported outbreaks of foodborne illness and restaurants with deficiencies in food handling. However, investigating reports of illness in this manner might require considerable time and resources.

White House — Increasing Tourism to Spur Economic Growth

June 3, 2014 Comments off

Increasing Tourism to Spur Economic Growth (PDF)
Source: Executive Office of the President

Travel and tourism is a major driver of the U.S. economy. It supports millions of jobs across the country and furthers U.S. strategic and diplomatic interests.

In May 2012, the Administration launched the National Travel and Tourism Strategy for expanding travel to and within the United States, and the President set an ambitious goal of attracting and welcoming 100 million international visitors annually by the end of 2021, who are estimated to spend $250 billion on an annual basis. Two years later, we are on track to meet our goal, and we have made significant progress on specific actions to encourage and make it easier for international travelers to visit the United States…

This report highlights the many economic benefits to the United States from increased travel and tourism and the progress that the Administration is making in implementing the President’s strategy.

Connected World: Hyperconnected Travel and Transportation in Action

June 3, 2014 Comments off

Connected World: Hyperconnected Travel and Transportation in Action
Source: Boston Consulting Group

Four innovations—largely based on existing technologies—promise to improve the efficiency, speed, and comfort of travel, trade, and tourism by 2025, according to Connected World: Hyperconnected Travel and Transportation in Action, a new report by the World Economic Forum, produced in collaboration with The Boston Consulting Group.

The Forum’s three-year Connected World project culled from a long list of possibilities four innovations that stood out to offer profound societal and business opportunities. This report—based on year two of the project—identifies the existing technologies that can help actuate each innovation and presents potential operating models, recommends governance structures, and highlights challenges for implementation.

  • An automated check-in, security, border-control, and smart-visa system could ease international traveling difficulties while ensuring high levels of security and traveler privacy. Improving visa processes in the G-20 alone could generate an estimated $40 billion to $200 billion increase in tourism by 2015, resulting in as many as 5 million new jobs, according to the report.
  • A condition-based megacity traffic-management system that uses real-time data collection and analytics could steer or redirect traffic, provide smart-parking capabilities, manage public-transportation capacity, and handle congestion and traffic emergencies using dynamic tolling and access restrictions. A BCG cost-benefit analysis shows that implementing a comprehensive intelligent-transportation system for a megacity of 10 million residents would result in benefits that have a net present value of $2 billion to $10 billion, depending on the technology and scope of the system.
  • An integrated, proactive, intermodal travel-assistant system could select, book, and navigate different modes of travel customized to individual needs, using real-time information. This could reduce costly travel delays. (By 2020, delays and cancellations at just 12 major U.S. airports could erode up to $20 billion in economic activity, according to the report.)
  • A transparency and traceability optimizer for logistics could streamline cumbersome logistics and customs processes, enabling goods to flow more swiftly, less expensively, and more reliably than they did in the past. Reducing barriers within the global supply chain could increase worldwide economic activity by almost 5 percent and total trade volume by 15 percent, according to the report.

Free registration required to access report.

Determinants of International Tourism

May 26, 2014 Comments off

Determinants of International Tourism
Source: International Monetary Fund

The paper estimates the impact of macroeconomic supply- and demand-side determinants of tourism, one of the largest components of services exports globally, and the backbone of many smaller economies. It applies the gravity model to a large dataset comprising the full universe of bilateral tourism flows spanning over a decade. The results show that the gravity model explains tourism flows better than goods trade for equivalent specifications. The elasticity of tourism with respect to GDP of the origin (importing) country is lower than for goods trade. Tourism flows respond strongly to changes in the destination country’s real exchange rate, along both extensive (tourist arrivals) and intensive (duration of stay) margins. OECD countries generally exhibit higher elasticties with respect to economic variables (GDPs of the two economies, real exchange rate, bilateral trade) due to the larger share of business travel. Tourism to small islands is less sensitive to changes in the country’s real exchange rate, but more susceptible to the introduction/removal of direct flights.

EU — Tourism statistics – top destinations

May 23, 2014 Comments off

Tourism statistics – top destinations
Source: Eurostat

This article provides recent statistics on tourism demand in the European Union (EU) and EFTA countries, taking a closer look at the destinations chosen by the residents of those countries for their trips in 2012.


CRS — U.S. Travel and Tourism: Industry Trends and Policy Issues for Congress

May 2, 2014 Comments off

U.S. Travel and Tourism: Industry Trends and Policy Issues for Congress (PDF)
Source: Congressional Research Service (via Federation of American Scientists)

The U.S. travel and tourism industry accounted for 2.8% of gross domestic product (GDP) in 2011 and directly employed more than 5.7 million people in 2013. Tourism exports reached a record $181 billion in 2013, representing about a quarter of total U.S. services exports. The sector has posted an annual trade surplus with the world for more than two decades. The Department of Commerce forecasts foreign visitor volume in the United States will reach 80 million in 2018.

Lawmakers have disagreed on the appropriate federal role in supporting travel and tourism. In 1996, Congress stopped funding the United States Travel and Tourism Administration (USTTA), which for 35 years promoted the United States as a tourist destination. In 2009, it established a public-private entity to promote U.S. tourism, the Corporation for Trade Promotion, which does business as Brand USA. The program is funded by a $10 user fee assessed on international visitors from certain countries and requires annual in-kind and cash matching contributions from the U.S. tourism industry. Brand USA can receive up to $100 million annually in matching federal funds. The Travel Promotion Act of 2009 (TPA; P.L. 111-145), which authorizes federal funds for Brand USA, expires at the end of FY2015.

In 2012, the Obama Administration established a Task Force on Travel and Competitiveness, which was charged with developing and implementing a strategy to increase the annual number of international visitors to 100 million by 2021. Among other things, the task force has recommended expediting visa processing for tourists from certain emerging economies, such as China and Brazil, and expanding the Visa Waiver Program (VWP), which allows citizens from more than three dozen countries to travel to the United States without obtaining visas. In the 113th Congress, congressional committees have held hearings to assess the economic effects of travel and tourism on the U.S. economy. Pending bills address various issues affecting travel and tourism such as online gambling, safety and security aboard cruise ships, and taxes on the rental of motor vehicles. The tourism industry may also be strongly affected by homeland security and immigration legislation, which could make it more complex and costly for foreign visitors to enter the United States.

USPS OIG — Fiscal Year 2013 Conference Costs

May 1, 2014 Comments off

Fiscal Year 2013 Conference Costs (PDF)
Source: U.S. Postal Service, Office of Inspector General

Recent inspector general reports highlighted excessive conference spending by federal agencies, including the General Services Administration and the Department of Veteran Affairs. As a result, new laws were passed and the Office of Management and Budget issued guidance to create transparency in conference spending in the federal government. In response, federal agencies established programs to identify, track, reduce, and report conference spending. The U.S. Postal Service is not required to comply with these laws, but compliance is important to ensure conference expenditures are reasonable.

Our objective was to determine whether the Postal Service properly monitored and accounted for conference costs in fiscal year (FY) 2013.

The Postal Service should improve its monitoring of and accounting for conference costs. Specifically, the Postal Service was unable to immediately identify the number of FY 2013 conferences and their associated costs because management did not have a process to accurately identify conference costs.

The Postal Service reported $4.2 million for FY 2013 in the expense account “Meetings and Conferences.” However, the account does not identify which expenditures are associated with conferences rather than meetings. Therefore, the controller polled the Postal Service functional areas and identified two conferences costing in excess of $100,000. This is the threshold the Office of Management and Budget set for public reporting of conference expenses. The two conferences totaled $243,379, and we did not identify any inappropriate expenditures.

We reviewed detailed Postal Service accounting records, supporting documentation, journal vouchers, travel card transactions, and contracts and did not identify any additional conferences costing more than $100,000 or any inappropriate conference costs in FY 2013. During our review of the various transactions we did identify $17,318 of conference travel improperly classified as training expenses.

We recommended the Postal Service implement procedures to record, identify, and account for all conferences exceeding $100,000, including associated travel. Also, it should clarify policies and procedures regarding proper recording of conference travel expenses and correct $17,318 of misclassified expenses.

Cornell Report Focuses on Travel Planners’ Decision-Making

May 1, 2014 Comments off

Cornell Report Focuses on Travel Planners’ Decision-Making
Source: Center for Hospitality Research, Cornell University School of Hotel Administration

A new report from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration documents the series of thought processes that consumers use to make their travel plans. The CHR report examines how the hospitality industry can connect with those processes to assist consumers’ decision making and trip planning. The report, “Consumer Thinking in Decision-Making: Applying a Cognitive Framework to Trip Planning,” by Kimberly M. Williams, applies an eight-point cognitive framework to travel planning and outlines the implications of this framework. The report is available at no charge from the CHR.

The cognitive framework, which is currently used in education, improves the industry’s understanding of consumers’ thought processes. “I conducted two pilot studies and I offer my own personal experience to demonstrate how this framework of eight thinking types operates in trip planning,” said Williams, who is a teaching support specialist with the Graduate Research in Teaching Fellows program in the Cornell Center for Teaching Excellence, and is also on the graduate faculty at Plymouth State University. “We’re still learning what part of consumer decision making is beyond the person’s awareness, but this study encourages respondents to become aware of the thinking they apply to their trip planning. That way we can learn more about their thought processes. What is clear, though, is that familiarity and social connections have a strong influence on thinking processes generally, and on trip planning in particular.”

The report explains the framework’s use for consumer decision-making and suggests ways that may help the industry better understand and address the cognition that happens as consumers make complex travel decisions. The eight forms of thinking are: (1) Defining in context, (2) Describing attributes, (3) Sequencing, (4) Causal reasoning, (5) Using analogies, (6) Comparing and contrasting, (7) Categorical reasoning, and (8) Spatial reasoning.

Free registration required to download report.

American Customer Satisfaction Index Travel Report 2014

April 29, 2014 Comments off

ACSI Travel Report 2014
Source: American Customer Satisfaction Index
From press release:

The ability to create a satisfied customer remains elusive for most airlines according to today’s report from the American Customer Satisfaction Index (ACSI) on airlines, hotels and Internet travel agencies. Airlines score 69 on the ACSI’s 100-point scale and remain among the lowest-scoring categories in the Index, beating only subscription TV service, social media and the IRS.

Poor in-flight service and lack of seat comfort are two of the major culprits behind the dismal performance, receiving scores of 67 and 63, respectively. On the other hand, passengers are pleased with the check-in process and ease of booking, which both weigh in at 82.

Free registration required to download report.

AARP Online Travel Study

April 15, 2014 Comments off

AARP Online Travel Study
Source: AARP Research

Those who are 50 or older take about six non-business related overnight trips of at least 50 miles from home per year.

Restaurant Owners’ Perspectives on a Voluntary Program to Recognize Restaurants for Offering Reduced-Size Portions, Los Angeles County, 2012

April 8, 2014 Comments off

Restaurant Owners’ Perspectives on a Voluntary Program to Recognize Restaurants for Offering Reduced-Size Portions, Los Angeles County, 2012
Source: Preventing Chronic Disease (CDC)

Reducing the portion size of food and beverages served at restaurants has emerged as a strategy for addressing the obesity epidemic; however, barriers and facilitators to achieving this goal are not well characterized.

In fall 2012, the Los Angeles County Department of Public Health conducted semistructured interviews with restaurant owners to better understand contextual factors that may impede or facilitate participation in a voluntary program to recognize restaurants for offering reduced-size portions.

Interviews were completed with 18 restaurant owners (representing nearly 350 restaurants). Analyses of qualitative data revealed 6 themes related to portion size: 1) perceived customer demand is central to menu planning; 2) multiple portion sizes are already being offered for at least some food items; 3) numerous logistical barriers exist for offering reduced-size portions; 4) restaurant owners have concerns about potential revenue losses from offering reduced-size portions; 5) healthful eating is the responsibility of the customer; and 6) a few owners want to be socially responsible industry leaders.

A program to recognize restaurants for offering reduced-size portions may be a feasible approach in Los Angeles County. These findings may have applications for jurisdictions interested in engaging restaurants as partners in reducing the obesity epidemic.

Stress-free holidays for 120 million consumers – European Parliament backs new rules on package travel

March 24, 2014 Comments off

Stress-free holidays for 120 million consumers – European Parliament backs new rules on package travel
Source: European Parliament

The European Parliament backed today (610 votes for, 58 against and 13 abstentions) the European Commission’s proposal modernising EU rules on package holidays (IP/13/663). Existing EU rules on package travel holidays date back to 1990. Under the new rules, the Package Travel Directive will enter the digital age and better protect 120 million consumers who buy customised travel arrangements – especially online – and are not covered under today’s EU rules. The reform will bolster protection for consumers by increasing transparency about the kind of travel product they are buying and by strengthening their rights in case something goes wrong. Businesses will also benefit as the new Directive will scrap outdated information requirements such as the need to reprint brochures and will make sure that national insolvency protection schemes are recognised across borders.

Female Executives in Hospitality: Reflections on Career Journeys and Reaching the Top

March 21, 2014 Comments off

Female Executives in Hospitality: Reflections on Career Journeys and Reaching the Top
Source: Center for Hospitality Research, Cornell School of Hotel Administration

Structured interviews with twenty women who are top corporate executives or entrepreneurs in the hospitality industry revealed the talent, resourcefulness, and support required to achieve such a position. During the interviews, these successful women cited these three keys to career advancement: (1) the importance of taking thoughtful risks, including non-linear assignments; (2) the criticality of networking; and (3) the significance of finding a sponsor. Two notable challenges for these executives were the possibility that they would be regarded as a token and the need to integrate their work and family life. They noted that keys to meeting work and family responsibilities were having flexibility and autonomy in their schedules and engaging a strong support network, which usually included a life partner. Eight of the twenty had stepped away from corporate roles to run their own businesses. These entrepreneurs acknowledged the considerable work responsibilities resulting from their choice; however, gaining control of their careers made the effort worthwhile and the experience meaningful.

Free registration required to access full report.


Get every new post delivered to your Inbox.

Join 864 other followers