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Special Eurobarometer: Right to move and reside freely in the EU and right to good administration are the most important citizens’ rights

July 11, 2011

Special Eurobarometer: Right to move and reside freely in the EU and right to good administration are the most important citizens’ rights
Source: Eurobarometer

For 48% of European citizens, the right to move and reside freely in the European Union is the most important citizens’ right. The second most important right is the right to good administration by the EU institutions (33%), followed by the right to lodge complaints with the European Ombudsman (32%). These are among the results of a Special Eurobarometer on citizens’ rights and the performance of the EU administration, commissioned by the European Parliament and the Ombudsman and conducted by TNS Opinion & Social.

The European Ombudsman, P. Nikiforos Diamandouros, commented: “The citizens’ right to move and reside freely in the EU is clearly one of the main achievements of European integration. The European Network of Ombudsmen has a key role to play in ensuring that citizens can exercise this right in practice. I am also encouraged to see that citizens consider the right to good administration and the right to lodge complaints with the European Ombudsman as very important. These responses strengthen the Ombudsman’s role as a crucial link between European citizens and the EU administration.”

85% lack sufficient information about the Charter of Fundamental Rights

72% of the respondents stated that they do not feel well informed about the Charter of Fundamental Rights. A further 13% have never even heard of the Charter.

42% not satisfied with transparency in the EU administration

According to the survey, 42% of European citizens are not satisfied with the level of transparency in the EU administration, while only 9% are satisfied. Their satisfaction with the effectiveness (35% not satisfied) and service mindedness (33% not satisfied) of the EU institutions is also low. However, the survey shows that the better people are informed about the EU, the more highly they rate the performance of the EU administration.

52% of respondents say the Ombudsman should ensure that citizens know their rights and how to use them

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